Returns and Refunds Policy

Peninsula Saws and Tooling (PST) is committed to customer satisfaction and complies with all obligations under the Australian Consumer Law. This Returns & Refunds Policy explains when and how customers may return products, seek exchanges, or request refunds for purchases made with PST.

 

What is covered in this policy

This policy covers all goods purchased directly from PST, whether in-store, online, or by phone. It details the process for change-of-mind returns, refunds, exchanges, and the handling of faulty or damaged products.

 

Change of mind returns

PST offers exchanges or store credit for most change-of-mind returns, subject to the following conditions:

·  Return request is made within 7 days of receiving your order.

·  The item is unused, unopened, and in its original packaging.

·  Proof of purchase (such as an order number or receipt) is provided.

Please note:

Customers are responsible for return postage costs unless the item is faulty or has been incorrectly supplied.

Sale or clearance items are excluded from change-of-mind returns.

 

Faulty or damaged goods

If a product is faulty, damaged, or incorrect upon delivery, PST will repair, replace, or refund the item in accordance with the Australian Consumer Law. To initiate a return for faulty or damaged goods:

·  Notify PST within 7 days of receiving your order.

·  Provide your order number and a description or photograph of the issue.

·  PST will organise return shipping at no additional cost to you.

 

Exchanges

PST can exchange products for an alternative of the same or similar value, subject to stock availability. If the new item is more or less expensive, PST will arrange a refund or invoice for the price difference.

Refund processing

Once an eligible return is received and approved, refunds will be processed using the original payment method within 3–5 business days. Additional time may be required by banks or payment providers to finalise the transaction.

 

How to return an item

To request a return, please contact PST for instructions before sending any item:

•  Phone: 9979 9959

•  Email: info@peninsulasaws.com.au

Returns (when instructed) should be sent to:

Peninsula Saws and Tooling, Unit 40, 5 Ponderosa Parade, Warriewood NSW 2102

 

Contact us

For questions about this Returns & Refunds Policy or to initiate a return, please contact:

Peninsula Saws and Tooling
Phone: 9979 9959
Email: info@peninsulasaws.com.au
Address: Unit 40/5 Ponderosa Parade, Warriewood NSW