Commercial Sharpening & Tooling Specialists
Privacy Policy
Peninsula Saws and Tooling (PST) is committed to protecting the privacy of its customers, suppliers, and employees. We respect your rights under the Privacy Act 1988 and comply with the thirteen Australian Privacy Principles (APPs) issued by the Office of the Australian Information Commissioner (OAIC). Where applicable, PST also complies with the Notifiable Data Breaches (NDB) scheme under the Act.
We collect, use, and store personal information in order to provide our products and services, manage orders, communicate with customers and suppliers, and meet our legal and regulatory obligations. All personal information is kept secure and is not shared with unauthorised parties.
What information we collect
The type of personal information PST may collect includes:
· Contact details such as name, address, phone number, and email address
· Payment and transaction information necessary for processing sales
· Business details provided by trade or wholesale customers
· Records of customer orders, product preferences, and service enquiries
· Employee and contractor details as required for administration and payroll purposes
In certain situations, we may also collect additional information that is necessary to deliver our services—for example, tool service and repair requirements, or warranty details.
How we collect and store information
Personal information may be collected when:
· You make a purchase in-store, over the phone, or online
· You create an account or register your details with us
· You request a quote, repair, or service
· You subscribe to our communications, such as newsletters or product updates
· You supply goods or services to us
Once collected, information may be stored securely in electronic systems and/or physical files. Payment information such as credit card details is handled securely and in compliance with industry security standards. Records are retained only for as long as necessary for business, legal, or regulatory purposes, after which they are securely destroyed.
Why we collect personal information
We collect and use personal information to:
· Process and deliver customer orders
· Provide after-sales support, repairs, and warranties
· Communicate important information, quotes, or updates about products and services
· Manage customer accounts and payment arrangements
· Administer payroll and contractor agreements
· Meet any legal or regulatory reporting obligations
· Improve and promote our products and services
From time to time, PST may send product updates, promotions, or newsletters to customers. You may choose not to receive marketing communications by contacting us at any time.
Disclosure of personal information
PST does not sell or share customer information with unrelated third parties. We may disclose personal information only in the following circumstances:
· To service providers or contractors where required to deliver our products or services (e.g., freight and logistics companies, payment processors)
· When required by law, regulation, or a court order
· For warranty or product support purposes involving manufacturers or suppliers
Accessing and correcting your information
We take care to ensure that personal information is accurate and up to date. If you would like to access or correct personal information we hold about you, please contact us directly. We may ask you to verify your identity before processing your request. There is no fee for correcting information.
Access may be refused in limited circumstances outlined by the Privacy Act, such as where disclosure may affect another person’s privacy or where access is prohibited by law.
Complaints about privacy
If you believe PST has breached your privacy or not handled your personal information appropriately, please contact us so we can resolve the matter.
Contact us
For questions or concerns about this Privacy Policy or how your personal information is managed, please contact:
Peninsula Saws and Tooling
Phone: 9979 9959
Email: info@peninsulasaws.com.au
Address: Unit 40/5 Ponderosa Parade, Warriewood NSW